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Terms and Conditions

 

Terms and Conditions

Introduction:

This website (the "Site") is owned and operated by Hungrybites.co.uk. Your access to, use of, placing of an order, linking to the Site, use of software or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, exit this Site.

Your Access to the Site constitutes your agreement to be bound by the Terms of Use. We reserve the right to amend the Terms of Use at any time and you should periodically refer to them on this page and elsewhere on this site.

These Terms of Use apply to the use of this website ("Site"), and by accessing this Site and/or placing an order you agree to be bound by the terms and conditions set out below.

The Terms of Use of this Site do not affect your statutory rights as a consumer.

"You" and "Your" means the person using this Site to order goods and subject to these Terms of Use.

"Hungrybites.co.uk", "We", "Us", or "Our" means:

Hungrybites.co.uk 129 Woodville Road Cardiff CF24 4DZ

  • Purpose

The purpose of this Site is to provide a simple, convenient and cost-effective service to consumers, linking them to restaurants in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button.

By joining, members can view their order history, rate past orders, introduce friends and earn discounts.

  • Disclaimers and Limitation of Liability

To the extent permitted by law, Hungrybites.co.uk provides this Site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site, or that it will be timely or error-free, that defects will be corrected, or that the Site or server that makes it available are free of viruses or other harmful components.

Subject to the previous paragraph, neither Hungrybites.co.uk nor Hungrybites.co.uk directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.

  • Intellectual Property

You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.

All copyright, trademarks and other intellectual property rights in this Site and its content (including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to Hungrybites.co.uk or otherwise used by Hungrybites.co.uk as permitted by law.

Hungrybites.co.uk and the Hungrybites.co.uk logo are trademarks of Hungrybites.co.uk.

  • Indemnity

You must indemnify and hold harmless Hungrybites.co.uk, its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.

  • Availability

This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

  • Third Party Sites

This Site contains links to other websites. Those websites are not under the control of Hungrybites.co.uk and Hungrybites.co.uk is not responsible for the practices, content or availability of such websites. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site. We provide the links as a convenience only. If you decide to access linked third party websites, you do so at your own risk, and we will not be held responsible or liable for any loss or damages caused by use of or reliance on any contents, goods or services available on such websites.

  • Limitations of Use

This Site is intended to be accessed by persons located in the UK and we make no representation that any information, materials or functions included in this Site are appropriate for use in any other location.

By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To use our service you must be over 18 years of age.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

You may not use the Site for any unlawful or unauthorised purpose, including without limitation:

  • distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material
  • Transmitting material that constitutes a criminal offence results in civil liability or otherwise breaches any laws, regulations or codes of practice.
  • Interfering with any other persons use or enjoyment of the Site.
  • Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorised access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.
  • Feedback and User Submissions

We do not solicit nor wish to receive any confidential or proprietary information from you. Nor do we wish to receive any creative materials, ideas or suggestions other than those we specifically request.

If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever.

  • placing an order

After you submit an order to us, we will give you an Order Number and send the details of this order in an email. Please note that this is acknowledgement of your order, not acceptance.

Acceptance of your order will only occur when we send you a further email confirming that the restaurant has received and accepted your order. If the restaurant is unable to fulfil your order you will receive an email stating that your order has been declined.

Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.

Please be aware that the restaurant will do everything they can to meet the delivery time you specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.

Members can track the progress of their orders by viewing their Order History.

a. Payment

Cash payments are made directly to the restaurant fulfilling the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by Hungrybites.co.uk as an authorised agent of the restaurant.

All prices are inclusive of VAT and quoted in British (Sterling) Pounds.

Delivery and/or card charges are calculated per order and based on the policy of the individual restaurant. Any delivery charges or card fees will be displayed clearly in your Order Summary.

Prices are subject to change and all goods are subject to availability.

b. Cancellation

You have the right to cancel an order up to the point the order is sent to the restaurant. Normally, this is approximately 45 minutes before the time you requested delivery or collection of the order.

Members can cancel an order via their Order History.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a restaurant after you have received an email stating the order has been accepted. Hungrybites.co.uk and our partner restaurants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Once your order has been placed restaurants cooking straight away. That means should you wish to cancel your order, please call hungrybites.co.uk within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email) when requesting a cancellation. As per the Consumer Contracts Regulations your order is perishable and a cooling off period for cancellation unfortunately does not apply.

Complaints / Requests

hungrybites.co.uk will endeavour to handle all complaints for you ASAP. Please address any complaints or requests to the contact details contained on this website. 

Loyalty Points

Members of the Site have the opportunity to collect loyalty points when ordering from participating restaurants.

A loyalty points is earned when an order is placed with a participating restaurant on the Site and the order is Accepted and filled by the given restaurant. Points are collected against individual restaurants, so a point from restaurant A applies only to restaurant A, and may not be redeemed at restaurant B, or any restaurant other than restaurant A.

You may earn a maximum of 1 stamp per restaurant per day. Once you have collected a total of 5 or more stamps against a single restaurant, you are able to exchange them for a 50% discount on your next order from that restaurant. Please note that whilst you can earn stamps on any day of the week that you order, they can only be redeemed Monday - Thursday.

Rates of discount may change without notice, and the offer may be withdrawn either from individual restaurants or from the whole of the Site without prior notice and with immediate effect. In such circumstances, any discounts due and stamps collected will be void, and neither the restaurants nor Hungrybites.co.uk may be held liable for any losses incurred as a result.

Points have no cash value. The offer is non-exchangeable, and may only be used as described in these Terms of Use.

  • Governing Law

The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by English & Welsh law and any dispute shall be resolved exclusively in the courts of England & Wales.

 
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